Making a Complaint (NHS Patients)

If you are unhappy with any aspect of your care, we want to resolve it as quickly and fairly as possible.
Our complaints procedure follows the NHS Complaints Regulations, ensuring every concern is handled confidentially and with respect.

You can make a complaint:

• In writing: Send your letter to Feedback, Smile Together Dental CIC, Harleigh Road Dental Centre, Marks Drive, Bodmin, PL31 1AH
• By email or phone: 0333 405 0290. smiletogether.feedback@nhs.net
• In person: Speak to a member of our team, who will be happy to help.

We will acknowledge your complaint within three working days and aim to resolve it promptly, keeping you updated at every stage.

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If You’re Not Satisfied

If your complaint cannot be resolved within the practice or you remain unhappy with the outcome, you have the right to take your concern further.

For NHS dental care, you can contact:

NHS England
Email: smiletogether.feedback@nhs.net
Subject line: For the attention of the complaints team
Telephone: 0333 405 0290

Post: Feedback, Smile Together Dental CIC, Harleigh Road Dental Centre, Marks Drive, Bodmin, PL31 1AH

You may also seek independent advice or support from the NHS Complaints Advocacy Service, which is free and confidential.

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We’re Here to Listen

Our aim is always to deliver safe, professional, and compassionate care. If we fall short, we’re committed to learning from it. Your feedback — positive or negative — helps us continually improve for all our patients across Cornwall and Plymouth.

If you’d like to share your thoughts, please contact your local Smile Together practice today — we’re here to listen.