Want to make a real difference? You couldn’t be in better company.

An exciting opportunity has arisen at Smile Together Dental CIC, working within our dedicated Call Handling team.

Reporting to our Clinical Support Services Manager, this position will suit someone who has previous experience working in a call handling environment and who is looking for a new opportunity.

Responsibilities will include (but are not limited to):

• Ensuring, where possible, that patients who meet our set criteria receive an appointment or telephone triage call within 24 hours and are given appointments within a reasonable distance from their home/holiday address
• Ensuring all calls are dealt with speedily and effectively in a professional manner
• Dealing with queries from the general public regarding the availability and cost of dental services, ensuring the advice given is relevant and obtained from up-to-date sources. This includes providing those callers with the contact details for our own routine dental care service
• Providing administrative office support to the Clinical Support Services Manager and management team to ensure that a comprehensive service is provided
• Providing support to all dental clinics in relation to the dental patient appointment system
• Being an ambassador for the company’s vision, mission and values and demonstrating related behaviours

Our package includes:

• Salary £23,400 per annum
• 27 days paid annual leave plus bank holidays each year

• Additional paid day off for your birthday

• A dedicated training package via our Smile Together Training Academy
• A friendly support network with an induction colleague assigned to assist your transition to our company
• Workforce benefits package
• An annual flu jab alongside a range of health and wellbeing support and resources
• Outstanding work life balance in a beautiful part of the country
• Opportunity to participate in community dental and oral health promotion activities* – for example, see more about our Smiles at Sea initiative at https://smiletogether.co.uk/our-impact/community-and-social-impact/smiles-at-sea/
• Opportunity to become a shareholder* and have a genuine voice in our employee-owned business

*Conditions apply

We’re a committed and friendly team that puts our people and patients first – it’s never been a more exciting time to join us in providing a valued dental service in Cornwall and the Isles of Scilly.

Please see our Job Description and Person Specification for more details and, if you think this is the role for you, simply download and complete our application form and either email it to joinus.smiletogether@nhs.net or apply online here (remembering to attach your completed application form).

Application deadline – 18/10/24

Interviews will be held on – 01/11/24 at Truro Health Park

See what our call handlers say about working here!