Alison Cane, Smile Together Operational Support Services Manager

Alison Cane

Operational Support Services Manager

Day to day I look after our amazing decontamination and courier team who provide this valuable service to Smile Together colleagues right across the county. I have operational management responsibility for all of our referral services including special care and paediatric dentistry, minor oral surgery and treatment under general anaesthetic, in particular looking after the waiting lists for these services and ensuring that any patients referred to us are put on the quickest pathway for their specific requirements. In this capacity I am closely involved with supporting service improvement within clinically-focussed projects across our business.

I love problem solving and would say this is the most fun aspect of my role. I also enjoy the operational side of what I do as, although we are really busy and there is so much to do, no two days are the same.

However this also means communication is one of the biggest challenges in my role. It’s hard to make sure you keep everyone in the loop with any changes and developments when you’re head down delivering what’s needed – I try my best but it’s not always possible!

I began my career in dentistry at the age of 16 as a trainee dental nurse at a small dental practice in Penzance, and I stayed there for the next 18 years! Having been a little naughty as a child eating rather too many sweets I had a lot of dental work in my early teens – I think this is what gave me my interest in dental nursing. I left the Penzance practice to take up a Lead Nurse position at Plymouth University’s Peninsula Dental School in Truro when their new Knowledge Spa facility opened. After 5 years there I came to work for Smile Together (PCH Dental as it was until 2016) as the Team Lead Dental nurse for the West of the county. I enjoyed the management and operational side of this role and as those responsibilities grew I reduced my frontline clinical delivery until in 2016 I took on the role of Clinical Operations Manager and most recently moved across to the commercial and operations team of Smile Together.

What inspires me most about Smile Together are the people I work with. Everyone is willing to go that extra mile for our patients. To anyone considering working for Smile Together I’d say come and embrace the opportunity – you never know where it will take you!

Outside of work I love visiting new places, trying new restaurants and catching up with friends.

The fun bit

Cats or dogs? I love my cat Nelly ❤

Surfing or sunbathing? Sunbathing

Manual or electric toothbrush? Both

Cornish cider or gin? Cornish Gin

Mini or VW Campervan? VW Campervan

Peace and quiet or loud and lively? Depends on the occasion!

Flossing or interdental brushing? Interdental brushing

Full on roast or salad? Roast

Football or rugby? Rugby

Rock or classical? Rock

Under cover or outside in the elements? Outside in the elements